Call Recording and Call Logging
In order for businesses to develop and expand, they need access to efficient and reliable communications systems. Consequently, Premier Choice Telecom supply a broad range of communications solutions and services for businesses across a wide variety of industries. Whether you are a start-up business or a large corporation, we offer a selection of customisable communications packages to accommodate for the individual requirements of your business. For over 10 years, Premier Choice Telecom has delivered exceptional call recording services to multiple businesses and currently we provide over 816 GP surgeries across the UK with our call recording and call logging communications systems. Clients who utilise our services can benefit from:
- State of the art recording software: We will automatically record your business’s calls, for a variety of different purposes. Our telecommunications experts are skilled at recorded business class for staff training purposes, for monitoring customer services standards and in order to verify and resolve legal disputes,
- Efficient and reliable recording resources: We regularly check and upgrade our call recording systems so that our clients receive a professional and consistent level of service,
- Call logging systems: At Premier Choice Telecom, we offer our clients a proficient call logging service as part of your phone systems package. We will collect and analyse all of your company’s call data in order to provide you with accurate reports on your telephone network’s performance, cost, capacity and quality of service.
- Monthly management reports: We will provide your business with comprehensive monthly management reports of thousands of extensions across multiple sites. We will also provide your business with easy to access monthly cost reports and advise you on how to reduce your costs and improve your overall business efficiency,
- Improved employee and customer interactions: By recording and logging your business calls, you can scrutinise this data and formulate new business strategies accordingly. For example, if you receive multiple calls from customers enquiring about one of your products or services, you can adapt your marketing strategy more effectively in order to boost your profit margins, brand awareness, and reputation for providing exceptional customer services,
- Call sensitivity: At Premier Choice Telecom, we realise that your business information and your customers’ personal information is extremely sensitive. Therefore, all of our communication systems are based within the UK, are connected with multiple Tier 1 providers, and have been certified as meeting the highest security requirements. Therefore you can rest assured that your business information is diligently and professionally safeguarded at all times.
- Professional technical support: All of our clients have access to our 24/7 Technical Support Helpline and our 4-hour remote access response time for system maintenance and support under our Day Care or Constant Care maintenance packages,
- A personal Account Manager: All of our clients are allocated a personal account manager who is experienced in overseeing communications solutions. Your account manager will cultivate a call recording package which complements the individual aspects of your business. Moreover, your account manager will oversee all developments within your business and will advise you on possible areas of improvement